Refund/Return Policy
Purchases of BSA items from Scoutshop.org, National Scout Shops, or Scout Shops of other councils may not be returned to the Transatlantic Council Program Supply Center. Return and Refund Policies of ScoutShop.org can be found on their site.
Policies of the Transatlantic Council Program Supply Center are as follows:
- Only items purchased from the Transatlantic Council Program Supply Center may be returned within 60 days of purchase.
- All Returns have a 15% restocking fee and must be accompanied by a receipt. (Exchanges are exempt from this fee)
- Refunds will be paid using the same form of payment as the original purchase, and may take up to a week to process. Cash purchases will be refunded via a council check.
- All items must be returned in the same condition in which you received from the Transatlantic Council
- Tags must still be attached to the items
- Items must not have been worn, washed or used in any way.
- Special Order, custom design, or discontinued items are not eligible for return. This includes items not normally carried in the inventory of the Transatlantic Council Program Supply Center.
Refund Policy for Transatlantic Council Camps
- Camps may have a non-refundable fee component. These are not negotiable.
- All participation cancellation notices and refund requests must be submitted in writing.
- Cancellations due to medical emergencies or other such unforeseen circumstances will be given the utmost consideration in favor of the registrant for any exceptions to this refund policy.
- Camp refunds will not be considered for any requests after the final installment payment is due. This applies to the number of individuals for which reservations have been made. Reservations can be transferred between individuals within the same unit.
- All refunds are subject to a 15% administrative fee*, primarily to cover the transactional fees assessed by our financial institutions.
- Refunds will be processed within 30 days after the close of the event, with funds being deposited into the Unit Deposit Account.
*if the camp is cancelled by the council, this will not apply.
Refund Policy for Transatlantic Council District and Council Events
- Some activities and events may have a non-refundable/non-transferable fee component. These is non-negotiable, as they were established by the event leadership to ensure financial stewardship of the event.
- All participation cancellation notices and refund requests must be submitted in writing.
- Cancellations due to medical emergencies or other such unforeseen circumstances will be given the utmost consideration in favor of the registrant for any exceptions to the refund policy.
- 85% Refund will be granted if cancellation is made more than one week in advance of the event.
- 50% Refund will be granted if cancellation is made one week or less
- No refunds will be provided for a cancellation within 24 hours of the start of the event.
- Refunds will be processed within 30 days after the close of the event, with funds being deposited into the Unit Deposit Account.
*if the event is cancelled by the council, this will not apply.
